A guided lifecycle without a rigid cage
Use the guided workflow for normal jobs and direct access to the section you need when experienced technicians move faster.
Repair Ticketing Software
Repair tickets that know what comes next.
BenchDesk ticketing is built around the repair lifecycle instead of generic task status. Each ticket connects the customer, device, diagnosis, estimate, parts, QA, invoice, payment, and history.
Status, blocker, and next action are different things
BenchDesk separates where the ticket is from what is blocking it and what the shop should do next.
Customer approvals are part of the ticket
Estimate revisions and approval records stay attached to the repair instead of living in email threads.
Completed means financially complete
Lifecycle guards help prevent accidentally completing a job while required approvals, parts conditions, or invoice payment remain unresolved.
One repair workflow, three plans.
Starter
$39.99/mo
Everything a small repair shop needs to run repairs cleanly.
Pro
$69.99/mo
Run the shop, team and customer communication from one place.
Business
$119.99/mo
Advanced operations for growing repair companies.