Starter
$39.99/month
Everything a small repair shop needs to run repairs cleanly.
Start Free Trial →Built for independent repair shops
LESS ADMIN.
MORE REPAIRS.
Repair shop software that helps you know what needs attention — and what to do next.
14-day Pro trial · No card required
Built inside a real independent repair shop.
Juniper Device RepairInteractive Demo · Sample Data
Now / next / watching
Know what needs you.
The useful next action, with the repair behind it.
Part arrived#1039 · Mara Ellis · ThinkPad T14 · return to bench
Healthy work stays quiet.One repair is blocked by a customer decision; it stays in Watching until the decision changes.
Run a repair yourself →Device checked in. Customer reported a cracked display.
TYPE LESS. CLICK LESS. KNOW MORE.Computer · Laptop · Phone · Mac · Tablet · Electronics · Console
Your software shouldn't become another job
Follow the repair.
Lose the admin.
A ticket is more than a place to store notes. It's the customer's decision, the part you're waiting for, the work on the bench and the promise you need to keep.
- 01
Exceptions surface.
Waiting approval. Part arrived. Update promised. Payment outstanding. The next action comes with its context.
- 02
Capture once. Keep moving.
Customer, device, diagnosis and approved scope stay together, from check-in through QA and pickup.
- 03
Healthy work stays quiet.
Spend less time hunting through lists. Focus on the repairs and decisions that need you now.
One connected workflow
The work changes.
BenchDesk follows.
An approval unlocks the next step. A received part brings a repair back to the bench. QA makes pickup readiness a decision you can trust.
- Check in
- Diagnose
- Approve
- Parts
- Repair
- QA
- Pickup
Customers & devicesRepair ticketsEstimates & approvalsParts & inventorySchedulingInvoices & paymentsCustomer updates
Core repairs in every plan. Team, inventory and communication capabilities vary by plan.
Useful intelligence. Little noise.
Your shop's history should help the next repair.
Next brings attention into focus. Repair Memory and Similar Repairs bring evidence into the workspace. Comeback context helps your team review a repeat failure.
Explore the repair workflow →“What needs attention?” should be easier to answer than “Where did I put that?”
Evidence supports the technician. Humans choose the repair, the message and the next action.
Repair Memory is available with Pro and Business. Try plan previews inside Explore BenchDesk.
Don't take our word for it
Run a repair through BenchDesk yourself.
No signup. No email. Start with a sample customer and take their repair through approval, parts and QA.
Straightforward pricing
Start with the shop you have.
Try Pro free for 14 days. Choose the level that fits your work.
Pro
$69.99/month
Run the shop, team and customer communication from one place.
Start Free Trial →Business
$119.99/month
Advanced operations for growing repair companies.
Start Free Trial →Eligible Founding Pro: $49.99/month while continuously eligible. Compare plans and terms →
Built at the bench
A real shop.
A practical reason.
BenchDesk started inside Glasgow Tech Works, an independent computer repair shop in Montana. Running the software shouldn't take as much work as running the repair.
What kinds of repair shops is BenchDesk for?
Independent computer, laptop, phone, tablet, Mac, electronics and console repair businesses. BenchDesk is built around device repair, not automotive service.
Do I need a credit card to start?
No card is required for the 14-day Pro trial. After the trial, choose a paid plan to continue; there is no permanent free plan.
Can I use BenchDesk on my phone?
Yes. BenchDesk runs in your browser, with mobile workflows for the bench, customer lookup and ticket work.
What about estimates, approvals and parts?
Keep the diagnosis, customer estimate and approval connected to parts and repair work. Manage inventory with Pro or Business.
Is the interactive demo using real customer information?
No. Explore BenchDesk uses a fictional shop and sample repair history. Your changes reset when you refresh or restart.
Less admin.
More repairs.
See the next action. Keep the customer informed. Get back to the bench.