BenchDesk Terms of Service

You must provide accurate account information, keep credentials secure, and use BenchDesk only for lawful business purposes. You are responsible for activity performed through your account and for the users you authorize to access your shop workspace.

You may not misuse the service, attempt unauthorized access, interfere with its operation, introduce malicious code, use it to violate another person's rights, or use it in violation of applicable law.

BenchDesk may offer a limited trial. Paid features require an active subscription at the price and billing interval shown at checkout. Unless otherwise stated at checkout, subscriptions renew automatically until cancelled.

You may cancel future renewal through the billing controls made available in BenchDesk. Cancellation does not ordinarily create a refund for time already paid for, except where required by law or expressly stated otherwise. Prices, plan features, and limits may change prospectively; material changes will be communicated through the service or other reasonable means.

You retain responsibility for the customer, device, ticket, payment, attachment, and other business data you enter into BenchDesk. You represent that you have the rights and permissions needed to collect, use, and store that information.

You grant BenchDesk the limited rights necessary to host, process, transmit, back up, and display your data solely to operate, secure, maintain, and improve the service. BenchDesk does not acquire ownership of your business records merely because they are stored in the service.

BenchDesk may connect with third-party providers such as payment processors, email providers, hosting providers, or other integrations. Those services may have their own terms and privacy practices. BenchDesk is not the merchant or repair provider for transactions between a shop and its customers.

Shops remain responsible for their own prices, taxes, refunds, repair decisions, customer communications, and compliance obligations.

BenchDesk is provided over the internet and may occasionally be unavailable for maintenance, provider outages, security work, or circumstances outside reasonable control. We may modify or discontinue features as the product evolves, while making reasonable efforts to avoid unnecessary disruption to active customers.

You must not store information in BenchDesk that you are prohibited from possessing or processing. You are responsible for using reasonable safeguards on your own devices and accounts. No online service can guarantee absolute security, and you should maintain appropriate business records and procedures for your own operational needs.

BenchDesk, including its software, branding, interface, and service content other than customer-provided data, is protected by applicable intellectual-property laws. These terms give you a limited, non-exclusive, non-transferable right to use the service during your authorized trial or subscription; they do not transfer ownership of BenchDesk.

Access may be suspended or terminated for material breach of these terms, unlawful or abusive use, security threats, nonpayment, or conduct that creates material risk to the service or other users. You may stop using BenchDesk and cancel your subscription at any time. Data export and retention options are subject to the functionality and policies available in the service at the time of termination.

To the maximum extent permitted by law, BenchDesk is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or suitable for every repair business, accounting method, legal requirement, or workflow. BenchDesk is business software and is not legal, tax, accounting, or financial advice.

To the maximum extent permitted by law, BenchDesk and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data arising from use of the service. To the maximum extent permitted by law, aggregate liability arising from the service will not exceed the amount you paid for BenchDesk during the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

To the extent permitted by law, you agree to defend and indemnify BenchDesk and its operator from third-party claims arising from your unlawful use of the service, your business operations, your customer relationships, or data you submit in violation of these terms or another person's rights.

These terms may be updated as BenchDesk evolves. Material changes will be posted through the service or otherwise communicated reasonably. Continued use after an updated effective date constitutes acceptance of the revised terms to the extent permitted by law.

If a provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These terms, together with the Privacy Policy and any checkout terms presented to you, form the agreement governing your use of BenchDesk.